Incident manager | 6 to 9 years | Bengaluru & Pune

Capgemini

5 - 10 years

Mumbai

Posted: 9/17/2024

Job Description

Short Description· Asses business impact and urgency, declare Incident or trigger business continuity procedures or disaster recovery invocation scripts;· Manage the process of the service restoration or impact reduction;· Ensures that cross -SDO incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management;· Identifies and takes control of unallocated incidents e.g. ‘gray space’;· Acts as escalation point for SDOs where resolution ownership is disputed;· Provides guidance and assistance to SDOs to ensure a globally consistent approach to operational processes;· Provides consistent communications in scope of the process and services;· Provides high quality reports and communications;· Ensures that customer’s business interests are maintained over and above those of any specific SDO;· Cooperates with various SDOs, Regional/Global Change Managers;

Primary Skill
sIncident managerSecondary SkillsITIL

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.

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